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March 25, 2017 Incident Update

Updated 4:30PM:

Las Vegas Metropolitan Police Department has given The Cosmopolitan clearance to resume normal operations following investigation of an incident that took place on Las Vegas Boulevard near the resort. Traffic in and around the resort may be limited as LVMPD completes its investigation, but guests and visitors may enter and exit the resort freely.

Below is information to help guests affected by this incident:

Rooms and stays

For room inquiries, please contact Guest Services at 702.698.7000.

Guests scheduled to arrive today may cancel without penalty by contacting Resort Services at 702.698.1000.

Lost items and luggage

If you left your purses, phones or belongings in a location other than your room, please go to the Concierge Desk, Level 1, The Chelsea Tower, near the lobby.

If you have suitcases that were left in the lobby or casino floor, please go to the Bell Desk nearby the lobby, Level 1, The Chelsea Tower.

If you left behind lost items and are no longer near the hotel or in the city, contact Security at 702.698.1905 or

Casino inquiries

If you were playing a table game, contact Casino Services at 702.698.7172 for resolution or go to the cashier cage on the casino floor.

If you were playing slots, please visit the Identity Membership desk.