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FREQUENTLY ASKED QUESTIONS

FIND ANSWERS TO ALL OF YOUR QUESTIONS ABOUT THE COSMOPOLITAN

HOTEL FAQS

Where are you located on The Strip?

We are conveniently located in the heart of Las Vegas Blvd on the north side of Harmon between City Center and Bellagio.

What amenities are offered in your rooms?

All of our rooms are unique and offer amenities not found in the typical Las Vegas Hotel room. We feature HD TV’s, spa-inspired bathrooms, and terraces featuring breathtaking views of Las Vegas. Visit our Rooms & Suites page to learn more.

Do all of your rooms include a kitchen? If so, are they fully stocked?

Our Terrace Studios and Terrace One Bedrooms feature a kitchenette that includes a microwave oven, wet bar, and fully stocked minibar.

Our Terrace Suites and Wraparound Terrace Suites come with a kitchen that includes a Subzero microwave oven, stovetop range, and full-sized oven.

If you would like to cook during your stay, please contact Room Service for pricing on cookware and serving supplies available for use during your stay. 

Do all of your rooms have refrigerators?

All of our rooms come with a fully-stocked minibar that offers unique snacks and cocktails. We can deliver a refrigerator for personal use to your room for a one-time cost of $25.

I am allergic to feather products. Do you offer any hypoallergenic bedding?

Yes. We are able to create a feather-free room. Contact Resort Services to arrange this prior to your arrival. 877.551.7778

My infant will be traveling with me. Can I get a crib in my room?

Of course – contact Resort Services to arrange this prior to your arrival. 877.551.7778

Since I am staying at The Cosmopolitan, do I receive complimentary admission into Marquee Nightclub?

Guests staying with The Cosmopolitan of Las Vegas receive complimentary admission to Marquee for themselves plus one additional registered guest on Friday, and Monday nights before 11 PM. Complimentary admission is subject to the discretion of Marquee management and may not be available during special events or holidays.

Does your resort have a dress code?

Guests of and visitors to The Cosmopolitan are required to wear resort attire. Specifically, shoes are required and tops and bottoms must be covered. Sheer cover-ups, or cover-ups that are closed, are permitted while walking through the resort. Uncovered swimsuits are allowed inside pool areas only. Guests who need appropriate clothing or shoes can choose from several retail stores in the resort. Stricter dress codes are enforced at some of The Cosmopolitan’s restaurants and nightlife venues.


ROOM RESERVATION FAQS

What is your room reservation cancellation policy?

We have a 72-hour cancellation policy, unless otherwise stated. Cancellations less than 72 hours before your arrival will result in a forfeit of the initial deposit.

How Can I Modify or Cancel a Reservation?

Please visit our Modify/Cancel page for instructions.

Is there a charge for adding someone to my reservation?

Our rates are based upon double occupancy and can accommodate 4 adults. You may add a 3rd and 4th adult for $35 per person per night.

Can my additional guest(s) check-in before me?

Additional guests on your reservation can check in as long as they are able to provide a credit card for incidentals. This does not apply to guests who are staying on casino offers.

Can I get an additional bed added to my room?

Several of our room types have two queen beds. If you and your guests are staying in a room with a king bed and would like a rollaway, we will be happy to provide one per room for an additional cost.

Am I able to use my room for a small get-together?

With the reservation of a Terrace Suite or Wraparound Terrace Suite, you are able to have a maximum of fifteen people in your room at one time.
The Cosmopolitan reserves the right to ensure the safety of all guests, up to and including removal of an individual from the resort.

Can I use a different credit card at check-in than the one I used to make the reservation?

The credit card used for the first night’s deposit is required at check-in. If that card is not available, a refund will be issued and a new method of payment will be requested when checking-in.

Am I able to prepay my stay, or another guest's stay at The Cosmopolitan?

Yes; we are happy to accept advance payment for Hotel Room, Tax and/or Resort Fee at least 10 days prior to the arrival date. Send a completed Payment Card Authorization Form via e-mail, to resortservices@cosmopolitanlasvegas.com or fax to 702.314.3980.

Do you place an incidental hold on my credit card when I check in?

The incidental hold on your credit card is $150 a day. If a debit card is used, an authorization will appear as an actual charge and the remaining funds will be refunded at check out. The refund can take up to 7 business days to process

Am I able to check in early?

Our check-in time is 3 PM. If you arrive early, you may pre-register and we will contact you via phone or text message when your room is ready.

The Cosmopolitan is pleased to offer an Early Check-In Program to our guests, which guarantees a room to be ready by 11AM for an additional fee of $50. To inquire about availability, please call Resort Services at 877.551.7778.

Am I able to check out late?

Check-out time is 11AM. Late check-out is offered based on availability, and late check-out fees may apply. Contact Guest Services or the Front Desk directly to request a late check-out.

Do you charge a resort fee?

At The Cosmopolitan, we have bundled everyday essentials into one nightly charge of $35 (plus tax). This is automatically added to your bill. It includes:

  • High-speed internet access
  • Unlimited local, toll-free and domestic long distance phone calls
  • Fitness center access
  • Tennis court access

Can I use my room to hold a meeting?

Our hotel rooms may not be used as meeting space. If you are planning on holding a meeting at the resort, please contact our Conference Services Department at 877.551.7778 and they will be happy to curate your experience.

Can I bring in personal food and drinks?

Outside food and drinks for personal consumption are permitted. Refreshments for larger parties are not permitted.

Personal coolers are not permitted unless they are needed for dietary or medical purposes. If you have special circumstances, please contact a Resort Services manager prior to your arrival.

What should I do if I leave behind an item after checking out?

Please submit a Lost & Found request form so we can help track down your item.

Is The Cosmopolitan kid-friendly?

You must be 21 years of age or older to enter The Cosmopolitan casino unless accompanied by an adult. Children are not permitted in any gaming or bar area.