Hand Hygiene, Masks, and Gloves
Hand washing is one of the most important steps in preventing the spread of viruses. Our CoStars are instructed to wash or sanitize their hands after every physical guest interaction and we ask that our guests do the same.
Hand sanitizing stations have been placed throughout the resort including at all desks, podiums, counters, elevator lobbies, entrances, convention spaces, and throughout public spaces and the casino. Disinfectant wipes are also available throughout the casino and elevator lobbies to sanitize buttons.
In response to the COVID-19 pandemic, and in accordance with State and local directives, The Cosmopolitan of Las Vegas requires all guests to wear an approved face covering while visiting the resort. Masks are available for guests if needed. Guests that do not comply with this policy, except as noted in the exceptions below, will be asked to leave the resort. There are certain cases where an exception may be made to this policy and they include:
- Guests may remove their masks while enjoying the pools, and while in the parking garage.
- Children under the age of 9 are not required to wear a face covering.
- For guests with a confirmed medical condition or disability who are unable to wear or remove a face covering without assistance, complimentary face shields are available.
Cleaning and Sanitization
Advanced cleaning and sanitization protocols have been implemented resort-wide, all of which meet or exceed the standards set by local, state and federal authorities.
CoStar Health and Safety
In addition to thorough training on how to implement our new safety, cleaning and sanitization protocols, our team of CoStars have been trained on how to respond swiftly and appropriately to all presumed or confirmed cases of COVID-19 infection on property in accordance with all local, state and federal guidelines. CoStars are prepared and ready to provide support to any guest experiencing any health concerns, alongside access to a team of 24-hour medical professionals, should they be needed. Additionally, CoStars are asked to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest with flu like symptoms.
While our team strives to make your stay as comfortable and enjoyable as possible, we are looking out in the best interests of our CoStars during this time as well.
COVID-19 Reporting, Notification, and Room Recovery Protocol
If we are alerted to a case of COVID-19 at the resort, we will work in conjunction with local health authorities to complete all appropriate steps with any impacted guests and CoStars. Additional cleaning and disinfecting measures in all areas that the guest was known to have accessed during their stay will be thoroughly conducted.
In the event a guest has a confirmed case of COVID-19, the guest’s room will be removed from service and undergo enhanced sanitizing and cleaning measures. The room will not be returned to service until it is deemed safe.
Meetings and Conventions
Our meetings and conventions groups are important to us, and we have implemented new standards to ensure our guests have safe and healthy events while at The Cosmopolitan. Our detailed guidelines and recommendations for groups may be provided by your Hotel Sales and Convention Services contact.
• The frequency of cleaning and disinfecting meeting and convention areas has been increased
• Hand sanitizing stations will be placed throughout the meeting and convention spaces
• Hand sanitizer dispensers will be available in all meeting rooms when in use
• All food and beverage service has been returned to normal standards. Plated, Buffet and Self Serve food and beverage is now available to all events.
While we make every effort to keep the resort safe and sanitary for all of our guests at all times, we also look to our guests to use good judgement in sanitizing frequently and seeking immediate medical assistance if they suspect they may have COVID-19 or are experiencing flu-like symptoms. The safety and security of our guests, CoStars and the Las Vegas community continues to remain our top priority. We look forward to welcoming you back to the resort soon.
For more information or to book your next event with us, please email firstname.lastname@example.org.
Guests are prohibited from smoking in all public walkways and resort corridors. If you wish to smoke, you are only permitted to do so in the designated areas listed below.
Designated locations where smoking is permitted:
- On the casino floor while seated at a table game with plexi-glass dividers
- On the casino floor while seated at a slot machine
- Seated inside The Cosmopolitan Race & Sports Book
- Seated inside of a lounge